Free returns and exchanges on the wrong items

We offer FREE returns and/or exchanges on defective, damaged, or wrong items.

  • Defective garments: scratches on the product or poor sewing quality (Due to mass production, minor parts of manufacture—stitches, slight color differences, etc.—are not considered defective.)
  • Damage due to defective package delivery
  • Wrong items (different from the order) shipped to the customer


* Not eligible for return/exchange:
If the product to be returned/exchanged does not meet requirements, the product(s) may be returned at the cost of the customer. These include:
  • Products with tags removed
  • Items with traces of use
  • Products that have been washed
  • Obvious contaminations such as traces of fragrance, cosmetic, alcohol, and other stains


Process

1. Intent to return and/or exchange must be indicated by e-mail or must be contacted to us within 7 days of receiving your COMFORT LAB product(s) : We need your name, order products, order ID, order date and customer comment.

2. COMFORT LAB will send the return label via e-mail.

3. Please ship your product(s) through USPS within 14 days of receiving your order.

4. Product exchanges are only available for the same product(s) as the one you ordered.

5. All tags must remain attached to unworn garments for returns and exchanges to be approved.

6.  COMFORT LAB will then conduct a sanitary inspection before beginning the refund and/or exchange process.

7.  We reserve the right to refuse exchange on items that do not meet our health and hygiene standards.

8.  For standard orders, it takes about 15-30 business days for refunds to be processed from the day your return is delivered. Once the refund is issued, please allow 1-3 business days for it to appear on your statement.



Exchanges due to Customer Dissatisfaction

We cannot proceed an exchange process for a product for a different color or design.

But we can exchange for the same product(s) as the one you ordered in a different size.

In such cases, the customer has the responsibility of covering shipping costs for the return & exchange.


* Not eligible for exchange in a different size:
If the product to be exchanged does not meet requirements, the product(s) may be returned at the cost of the consumer. These include:
  • Products with tags removed
  • Items with traces of use
  • Products that have been washed
  • Obvious contaminations such as traces of fragrance, cosmetic, alcohol, and other stains


Process

1. Intent to exchange must be indicated by e-mail or must be contacted to us within 7 days of receiving your COMFORT LAB product(s) : We need your name, order products, order ID, order date and customer comment.

2. COMFORT LAB will send you the confirmation e-mail.

3.  Ship your product back to COMFORT LAB at your own cost and you must enclose exchange shipping fee ($4) by check or cash.

4.  Please ship your return item(s) through USPS (First Class Package or Priority Mail) and send us a tracking number by e-mail.

5.  COMFORT LAB will then conduct a sanitary inspection before beginning the exchange process.

6.  We reserve the right to refuse exchange on items that do not meet our health and hygiene standards.